TreviAI - Use Cases

✔ 70% resolution rate at 1st level
✔ Synergy targets increased to 42%
✔ Use of voice, chat & email
✔ Support for IT, finance & procurement

✔ Data analysis using TreviAI methodology
✔ Training and fine-tuning the LLM
✔ Accuracy increased to 83%
✔ Data usage reduced by 65%

✔ Implementation of all cases
✔ Training a custom LLM
✔ Creation of support bots
✔ Integration with legacy systems

✔ AI analyzes and structures
✔ 75% more structured applications
✔ 50% relief for HR staff
✔ Faster response to applicants

✔ TREVIA perfects multichannel
✔ Email, phone, and chat
✔ 75% of inquiries automated
✔ Preservation of internal know-how

✔ AI telephony for support departments
✔ Multilingual features for...
✔ Phone and email
✔ Contracts are won

✔ TREVIA handles 1st level support
✔ Multilingual & butler service
✔ 70% of inquiries automated
✔ Support team significantly relieved

✔ TREVIA voice dialog system
✔ 70% of inquiries automated
✔ 24/7 availability
✔ Connected to ticket system

✔ 65% less processing time
✔ Increased sales conversion
✔ 24/7 support & consistent quality
✔ Team focuses on expert consulting

✔ Find, understand, structure
✔ 80% less search time
✔ Optimized knowledge access for all
✔ Increased project quality

✔ AI-based HR self-service
✔ 60% direct answers
✔ Higher employee satisfaction
✔ Support team significantly relieved

✔ TREVIA supports internationally
✔ Support, sales & service
✔ 50% faster support
✔ Integration into mobile devices

✔ Standard requests 60% faster
✔ 24/7 support & consistent quality
✔ Improved customer satisfaction
✔ Multilingual support available

✔ Contact center in MS TEAMS
✔ Live call support
✔ 50% faster response times
✔ Everything inside MS Teams

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