TREVIA© AI Agent - Smart City

With TREVIA, cities and administrations are actively shaping the digital future. The AI-powered assistant optimizes communication between citizens and authorities, automates administrative processes, and provides efficient, multilingual access to public services – available anytime and across all channels.

Reimagining Digital Administration

Whether it's request management, appointment booking, application processes, or civic dialogue – TREVIA relieves administrative staff, speeds up workflows, and sustainably improves service quality. Intelligent interfaces to specialized procedures and databases create a fully integrated ecosystem for modern, citizen-oriented communication.

Rely on future-proof AI technology for your city or authority – with TREVIA, your digital assistant for efficient public services.

Features and Technical Highlights

✔ Digital Citizen Assistant

TREVIA automatically answers inquiries about city services, forms, deadlines, or responsibilities – optionally via phone or messenger.

✔ Appointment & Application Management

Citizens book appointments independently or initiate digital application processes – TREVIA handles structuring, validation, and forwarding to the responsible office.

✔ Language & Accessibility

With support for over 150 languages, simplified language, and read-aloud functions, TREVIA meets the highest accessibility and inclusion standards.

✔ Integration with Specialized Systems

Seamless integration with municipal systems (e.g. KDN, VOIS, citko, d.velop, or custom solutions) for automated data transfer and status queries.

✔ Omnichannel Citizen Contact

Whether via website, citizen portal, phone, or app – TREVIA communicates across all common channels, delivering a unified user experience.

Your Benefits at a Glance

✔ Relief for Administration & Service Desks

Routine inquiries and information tasks are handled automatically – allowing staff to focus on complex cases.

✔ Faster Response Times

TREVIA responds to requests 24/7 – including nights, weekends, and public holidays.

✔ Increased Citizen Satisfaction

Reliable information, easy handling, and instant assistance increase trust in digital services.

✔ Cost Efficiency & Scalability

TREVIA grows with your municipality’s needs – without additional personnel costs.

✔ Data Protection & Municipal Sovereignty

The solution is GDPR-compliant, available on-premises, and meets public sector standards – even for sensitive data.

✔ Accessible and Inclusive

Inclusive design, voice support, and compatibility with diverse devices make digital administration accessible to everyone.

Use Cases and Scenarios

✔ Citizen Inquiries & Information Services

TREVIA provides automatic information on opening hours, application deadlines, fees, contacts, or current events in your city – around the clock.

✔ Digital Request Management

Citizens report concerns like waste, noise, or road damage directly via chat, phone, or app – with automatic categorization and forwarding.

✔ Online Appointment Scheduling

Automated coordination of appointments for ID cards, passports, permits, or consultations – with email confirmation and calendar sync.

✔ Smart City Services

TREVIA manages smart services like parking or traffic systems, event alerts, mobility services, or environmental data – in real time if desired.

✔ Internal Chatbots & Training for Staff

TREVIA supports administrative employees through internal knowledge management, interactive training, and process or responsibility info.