TREVIA© AI Agent - eCommerce

TREVIA is revolutionizing digital commerce. Our AI-powered platform is optimized specifically for eCommerce – ideal for customer support, order management, product consultation, and much more. TREVIA supports your customers throughout the entire journey, increases conversion rates, and reduces operational effort.

Personalized Support Meets Automated Processes

TREVIA combines state-of-the-art voice and text recognition with real-time interaction – delivering smart and scalable customer service. With integrated modules for product data, inventory, shipping details, and returns management, TREVIA ensures seamless customer care that delights.

Boost your competitive edge in online retail – with TREVIA, your AI-powered assistant for digital sales success.

Features and Technical Highlights

✔ Smart Product Recommendations

TREVIA analyzes customer behavior in real time and provides personalized product suggestions based on preferences, search patterns, and cart content – across all channels.

✔ Automated Customer Communication

Whether it’s product queries, delivery status, or returns – TREVIA automatically responds via chat, email, phone, or messenger, boosting your availability.

✔ Live Integration with Shop & ERP Systems

Thanks to direct integration with systems like Shopify, Magento, WooCommerce, SAP, or Microsoft Dynamics, real-time queries for inventory, order status, or customer profiles are always possible.

✔ Plug & Play – Ready to Use

With extensive pre-training for eCommerce, TREVIA is ready for immediate use – no complex setup required and easily connectable to your current systems.

✔ Multilingual & Omnichannel

With simultaneous translation in over 150 languages, regional language variants, and cross-channel communication, global support is guaranteed.

Your Benefits at a Glance

✔ Improved Conversion & Customer Retention

Instant responses and targeted recommendations create a seamless shopping experience – boosting both satisfaction and purchase likelihood.

✔ Reduced Service Costs

Up to 80% of all inquiries are handled automatically – relieving your teams and significantly lowering support costs.

✔ Seamless Customer Journey

TREVIA guides your customers from product discovery to post-purchase support – ensuring a consistent experience at every touchpoint.

✔ Real-Time Data for Smarter Decisions

From stock levels and price updates to delivery tracking – TREVIA instantly provides relevant data to customers and teams alike.

✔ Global Scalability

Perfect for growing online shops and international retailers – TREVIA scales with your business and adapts dynamically to new markets.

✔ Fast Implementation

Thanks to modular architecture and pre-built integrations, TREVIA can go live within days.

✔ Data Security & GDPR Compliance

TREVIA is built to the highest privacy standards – your data stays protected, even during international use.

Use Cases and Scenarios

✔ Product Recommendations & Upselling

TREVIA suggests additional or cross-selling items based on user behavior – fully automated and personalized.

✔ Order & Delivery Status

Customers can check their order status at any time via voice or text – TREVIA fetches real-time information directly from your ERP.

✔ Returns Management

Simplify returns with automated approval, label generation, and messaging – TREVIA handles it all through live dialogue.

✔ Availability Checking

A live query checks product availability – with optional reordering or notification when restocked.

✔ Multilingual Customer Service

TREVIA handles multilingual interactions, understands cultural context, and responds accordingly – ensuring international customer satisfaction.