TREVIA© AI Agent - IT

With TREVIA, your company sets new standards in digital transformation. Our outstanding product line is specially optimized for the IT sector and is suitable for internal use as well as for B2B and B2C support in areas such as CRM, HR, Finance, Service Management, and more. TREVIA offers you a flexible, future-proof AI system that enables your organization to efficiently handle complex support requests and IT processes in no time.

Innovative technology meets practical efficiency

TREVIA provides you with a fully integrated, cutting-edge AI agent that automates your IT processes, revolutionizes support, and delivers direct added value to your employees and customers. The combination of xLumira and DataIQ creates a powerful platform based on the latest scientific findings, while being practically implementable into existing IT infrastructures.

Set new benchmarks in the IT industry – with TREVIA, your reliable partner for intelligent process automation and global support.

Functions and Technical Highlights

✔ Integrated Large Language Model (xLumira)

TREVIA works with xLumira – our optimized and integrated LLM, tailor-made for the IT industry. It achieves instant resolution rates of over 80% by accurately interpreting natural language and responding in real time.

✔ DataIQ – The Search & Reasoning Engine

With DataIQ, you get more than just generative answers. The engine can analyze, link, and interpret structured and unstructured data from diverse sources such as SAP, SharePoint, emails, DMS, and various ERP, ITSM, and CRM systems. Direct linking to the original source ensures maximum transparency and reliability.

✔ Omnichannel Multi-Agents:

TREVIA is the world’s only Gen4+ AI agent solution that supports six communication channels in parallel: phone, chat, email, messenger, SMS, and web portals. With simultaneous translations into over 150 languages – including regional variants – global support is guaranteed.

✔ Plug & Play – Ready to use immediately

Thanks to extensive pre-training and intelligent adaptation mechanisms, no elaborate pilot phase is needed. TREVIA is ready to use from day one and integrates seamlessly into existing IT infrastructures.

✔ Technology and component independence

Experience maximum flexibility. TREVIA can be easily connected to your individual IT systems and data sources – either via API or direct database access. The solution adapts to your needs and scales with your challenges.

Your Benefits at a Glance

✔ Highest solution competence

By using state-of-the-art AI technology, you receive precise, reliable answers and recommendations – ideal for increasing internal efficiency in IT support and service management.

✔ Comprehensive knowledge integration

TREVIA accesses a wide pool of trained data as well as individual knowledge articles from Microsoft, SAP, ServiceNOW, Salesforce, and many other systems. This enables intelligent management and linking of business-critical information.

✔ Optimized IT service processes

Standardize and automate recurring IT and support requests. Immediate identification and resolution of problems reduce downtime and significantly relieve IT operations.

✔ Multichannel communication

Whether via voice dialogue, chat, or email – TREVIA offers a seamless, cross-channel customer experience. This allows inquiries to be captured in the appropriate communication channel and handled individually.

✔ Global scalability and language diversity

With simultaneous translations into over 150 languages, TREVIA is ideal for internationally operating companies. Reach your global customers and internal teams in any desired language.

✔ Fast implementation

Benefit from a solution that works without lengthy setup phases. The immediate readiness significantly shortens your time-to-value and enables a quick start to digital transformation.

✔ Data security & compliance

TREVIA – Made in Germany – guarantees the highest standards in terms of data protection and compliance. All data remains within strictly controlled environments, ensuring secure processing even of sensitive IT data.

Use Cases and Scenarios

✔ IT Support and Incident Management

Automated capture of support requests, classification of IT issues, and immediate routing to the appropriate departments – supported by intelligent problem-solving algorithms.

✔ Knowledge Management & IT Documentation

Connection to internal databases and document systems to generate precise answers from existing knowledge bases in real time and directly provide the required information to staff.

✔ Multilingual Customer Support

IT service providers operating worldwide can use TREVIA to provide real-time support in the respective local language – including simultaneous translations and cultural adaptation of responses.

✔ Automated IT Process Control

Integration into ticketing and ITSM systems for automatic prioritization, routing, and tracking of IT requests, as well as for proactive maintenance and troubleshooting.

✔ Internal Chatbots for IT Training

Use TREVIA as an interactive training assistant for IT staff. The AI supports knowledge transfer through simulations, case studies, and personalized learning paths.