AI Automation - FAQ Bot
Automation FAQ Bot
The smart voice-powered knowledge bot for your company
The AI FAQ BOT is your digital information agent on the phone – intelligent, fast, and always available. It answers customer and employee questions automatically via voice dialogue, based on your company-specific FAQs combined with the power of ChatGPT. Thanks to its built-in AI search, the bot accesses internal data precisely and delivers accurate answers – no hold times or manual research needed.
Features at a Glance
📞 Phone-based FAQ Response
The bot answers common questions during live calls – anytime, without human intervention.
🧠 Combines Company Data & Generative AI
By merging your internal knowledge with ChatGPT’s intelligence, the bot provides smart, context-relevant responses.
🔍 AI-Powered Search Function
The bot finds relevant information in your documents, databases, or knowledge systems – in just seconds.
Benefits of the AI FAQ BOT
✔ Instant Answers
Callers get immediate support – no transfers, hold music, or web FAQ searching required.
✔ Relief for Support & Hotline Teams
Standard inquiries are handled automatically – your teams can focus on complex issues.
✔ High Answer Quality
Thanks to generative AI, responses are not only accurate but naturally phrased.
✔ Flexible Integration
Whether stand-alone or in combination with the AI Concierge BOT – the FAQ BOT adapts to your environment.
✔ Data Privacy & Security
All information is processed in compliance with GDPR – on-premises deployment is available if required.
Common Use Cases
Customer Service & Hotline Relief
Answers to common questions about products, services, orders, or business hours.
Internal Employee Hotlines
Quick answers on HR, IT, processes, or internal policies – right over the phone.
Extension of Existing Self-Service
A voice-based addition to your web FAQs or chatbots for maximum reach.
Real-Time Knowledge Management
Access to dynamic content and corporate knowledge by voice – simple and effective.
The AI FAQ BOT brings your company’s knowledge to the phone – automatically, at scale, and around the clock. Boost your service quality while reducing effort.
